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Data Protection Notice

Bord Gáis Energy Limited ("Bord Gáis Energy") takes your right to privacy under Data Protection legislation very seriously. Please take a few moments to read the Data Protection Notice below in order that you understand your rights.

Bord Gáis Energy provides products and services to its customers, primarily the supply of gas and electricity.
 

Data Protection Notice

In order that Bord Gáis Energy may provide you with an effective service, it is necessary for Bord Gáis Energy to collect and use data relating to you while you are being supplied with natural gas. This data is used mainly to manage your customer account and for operational reasons, including for example, visits to your premises, works required at your premises and construction and maintenance activities. In addition, data relating to you may be used for health and safety, administration, risk assessment, marketing and credit checking purposes. Bord Gáis Energy may keep your data for a reasonable period after you cease to be supplied with natural gas but will not keep it for any longer than is necessary and/or as required by law.

Bord Gáis Energy may disclose your data to other members of the Bord Gáis Energy group and third parties who act on behalf of Bord Gáis Energy in connection with the activities referred to above. Such third parties are only permitted to use your data as instructed by Bord Gáis Energy. They are also required to keep your data safe and secure.

From time to time you may speak to employees of Bord Gáis Energy (or parties acting on its behalf) by telephone. To ensure that Bord Gáis Energy provides a quality service, your telephone conversations may be recorded. Bord Gáis Energy will treat the recorded information as confidential and will only use it for staff training/quality control purposes, confirming details of your conversations with Bord Gáis Energy or any other purposes mentioned in this Notice.

You have the right to ask for a copy of your personal data (Bord Gáis Energy is entitled to charge a nominal administration fee for this). If you wish to avail of this right, you should submit a written request to: Bord Gáis Energy - The Data Protection Officer, PO Box 10943, Dublin 2. In order to protect your privacy, you may also be asked to provide suitable proof of identification. If any of your details are incorrect please let us know and we will amend them.