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THE BORD GÁIS ENERGY REWARDS CLUB

BORD GÁIS ENERGY TESCO CLUBCARD DEAL

THE BORD GÁIS ENERGY THEATRE

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THE BORD GÁIS ENERGY REWARDS CLUB

What is the Bord Gáis Energy Rewards Club?

The Bord Gáis Energy Rewards Club is a special online club for customers of Bord Gáis Energy. It's where we offer unique rewards to members simply for being valued customers. We think you’re important and we’re happy you’re a customer of ours, and this is our little way of saying thanks!

What Rewards are available to members?

To start with, we'll be offering some great rewards for the Bord Gáis Energy Theatre. These rewards will be in the form of ticket offers including: Pre-Sale Tickets, Discount Tickets, Flash Sale Tickets and Last Chance Tickets. Shortly, we will be introducing lots of new Rewards in other areas. Once you're a member we'll notify you of when new Rewards are coming down the line.

What qualifies me to become a member of the Bord Gáis Energy Rewards Club?

The only thing you need to become a member of our rewards club is to be a residential customer of Bord Gáis Energy. This means that you have a residential gas, electricity or Home Team account with us.

How do I become a member of the Bord Gáis Energy Rewards Club?

As a Bord Gáis Energy customer we will need you to enter your account number and your MPRN/GPRN (all of this information is located on your bill). Go to the registration page at bordgaisenergyrewards.ie and follow the simple instructions. If you are not a customer of Bord Gáis Energy and would like to become one visit http://www.bordgaisenergy.ie

Does Bord Gáis Energy make any money when I purchase a Reward?

No. Not at all. In fact we have great discounts that we have developed only for our customers so that you save money and get great value.

Is there a limited number of Rewards I am eligible for each year?

No, there is no limit to the number of Rewards you are eligible for.

How do I avail of a Reward through the rewards club?

When you login to the rewards club and select the Reward that you would like, you receive a unique passcode for that Reward. Then, you simply select 'buy now' and you will be taken through to complete your purchase, for example: when buying theatre tickets you will be taken directly through to Ticketmaster to complete your purchase.

Can I register multiple accounts with the rewards club? I am both a gas and electricity customer?

Each customer is entitled to open one rewards club account with us. This applies whether a gas, electricity, Home Team or multiple account holder.

My family are Bord Gáis Energy customers, can all of us join the rewards club?

The rewards club is for customers of Bord Gáis Energy. Each household usually has one customer registered as the bill payer with Bord Gáis Energy so we invite the bill payer or account holder to be the registered member of the rewards club. That person can then avail of Rewards for the whole family, they can even add another nominated user to the account to access the Rewards whenever they like. Separate household accounts can each have a membership.

How many nominated users can I add?

Each member can add one nominated user to their account. The nominated user will be able to login to the member's account and avail of the same discounts, offers and great value that is offered to rewards club members.

I'm not able to register for the rewards club, what should I do?

We’re sorry about this! We'll get this fixed for you right away. Please drop us an email at rewards@bordgais.ie letting us know the details of the problem and we'll get right on it.

I've forgotten my password, what should I do?

No problem, click here and we'll help you get a new password.

I can't login to my account in the rewards club, what's going on?

If you're having difficulties logging in to the rewards club please email us on rewards@bordgais.ie and we'll try to get things fixed for you right away.

I'm not a customer of Bord Gáis Energy but would like to join the rewards club, can I?

Our Rewards are for our customers only, to say a little thank you for being with us. However, if you would like to consider becoming a customer of Bord Gais Energy then please visit http://www.bordgaisenergy.ie

BORD GÁIS ENERGY TESCO CLUBCARD DEAL

What is the Bord Gáis Energy Tesco Deal?

Bord Gáis Energy and Tesco have launched a unique deal that will deliver great value benefits to our customers by reducing the cost of energy and grocery bills.

Our customers can use Tesco Clubcard Boost vouchers for double the saving on their home energy electricity bills.

How To Register Your Tesco Clubcard

Redeeming Vouchers Against Your Bill

How many Tesco Clubcard Boost vouchers can I use?

There is no limit to how many Tesco Clubcard Boost vouchers can be used to pay off your Bord Gáis Energy electricity bills. However a customer must have a minimum of €5 in Tesco vouchers which can be doubled to €10 off their Bord Gáis Energy electricity bills.

What are the benefits for Bord Gáis Energy customers?

This offer is open to all Bord Gáis Energy customers and will help our customers reduce the cost of their home energy electricity bills.

How will customers be able to access Tesco Clubcard Boost?

  • Once you shop in Tesco and swipe your Tesco Clubcard you will be sent out a quarterly statement from Tesco including Tesco Clubcard Boost vouchers.
  • If shopping online the customers Clubcard needs to be registered for online points.
  • Following this customers can log on to www.tesco.ie/clubcardboost, select the Bord Gáis Energy Deal and enter the 12 digit online code(s) on your Clubcard voucher(s) on the request form
  • Following this you will receive an email within a day with your Bord Gáis Energy unique voucher code
  • Then you must log on to www.bordgaisenergyrewards.ie and register as a Rewards Club member, then enter your Bord Gáis Energy unique voucher code to credit your Bord Gáis Energy account in the next billing cycle.

How long will it take to process the Tesco Clubcard Boost vouchers on my bill?

Once the Tesco code is processed on the Bord Gáis Energy Rewards Club website it will be included on the next bill.

How will this be represented on my bill?

There will be a line item on your bill called Tesco Clubcard Deals.

Can I use Tesco Clubcard Boost vouchers to pay my deposit?

Unfortunately you cannot use Tesco Clubcard Boost vouchers to pay your deposit.

Can I use my Clubcard points to buy Bord Gáis Energy Theatre tickets?

No, however, once a customer is a member of the Bord Gáis Energy rewards club they will receive great ticketing offers for the Bord Gáis Energy Theatre.

On what products does this apply?

This applies to residential electricity or Home Team where a bill is issued

How will this apply to Home Team?

The scheme applies to a Home Team account only in the event that a bill is provided. Please note as Boiler Care Bronze is a Pre Pay service this is not part of the scheme

Does this apply to business customers?

This is a residential programme only and does not apply to business customers.

How can I apply for a Tesco Clubcard?

You can apply in store or by phoning Tesco on 00800 00 59 16 88

Is there a minimum voucher value that can be used?

Yes. A customer must have a minimum of €5 in Tesco Clubcard Boost vouchers which can be doubled to €10 off their Bord Gáis Energy electricity bills

How long are the vouchers valid for?

Vouchers are valid for six months. The expiry date will be included on the email you will receive from Tesco.

If I am on a repayment plan can I avail of this offer?

Yes, once you are making repayments on your plan.

I have a Pay As You Go meter, can I avail of this offer?

Yes, this is available to gas Pay As You Go customers.

I’m in arrears – can I use vouchers to pay off my arrears?

Customers who are in arrears and are actively working with us to pay these arrears can participate. This includes customers on Pay As You Go meters and customers with active repayment plans as the scheme is designed to give value to all our customers. However there is a point in the credit collections process, at a well advanced stage, where customers will not be able to participate

Can I use Tesco Clubcard Boost vouchers if I’m still on an introductory offer?

Yes, once you are a residential customer signed up the rewards club

THE BORD GÁIS ENERGY THEATRE

Why is The Grand Canal Theatre now called The Bord Gáis Energy Theatre?

On 7th March 2012 The Grand Canal Theatre changed its name to The Bord Gáis Energy Theatre in a sponsorship agreement. We've done this to reward Bord Gáis Energy customers for their loyalty and allow them to benefit from great theatre rewards like discounts on tickets, flash sale tickets and the option to purchase tickets ahead of the general public. This new partnership also importantly allows us to use the venue for cause-related initiatives such as charity events, giving us the chance to do something special in the community that we operate in.

Why has Bord Gáis Energy chosen to start this new partnership given the current economic climate?

Bord Gáis Energy has been looking for new and innovative ways to reward our loyal customers for some time. It's important to us that you know that we value you and we wanted to thank you for choosing us. We've developed a rewards club that connects into our theatre sponsorship for this purpose. The Bord Gáis Energy Rewards Club will bring the benefits of The Bord Gáis Energy Theatre to you. The rewards club will be theatre-focused in its initial phase and centred around the ticketing offers. However, we plan further additions to the Bord Gáis Energy Rewards Club later this year.

How will I, as a customer, benefit from this sponsorship?

We thought long and hard about how to ensure your experience as a customer with us is a positive, rewarding and engaging one. That's why we developed the Bord Gáis Energy Rewards Club to connect our customers to the theatre and all the other Rewards we will have on offer. All Bord Gáis Energy customers are eligible to join the rewards club and you can personalise the Rewards you'd like to enjoy. Starting with really fantastic theatre rewards and moving into other new areas later in the year, we expect you to get a lot of value from the rewards club.

What kind of events take place at the Bord Gáis Energy Theatre?

he Bord Gáis Energy Theatre is a great family entertainment venue and there really is something for everybody! For latest show information log on to https://www.bordgaisenergytheatre.ie

If I join the rewards club will I receive free tickets to the Bord Gáis Energy Theatre?

From time to time we will be running offers and promotions on a variety of shows and this can include free tickets. However, we've lots of other great ticketing offers available in the rewards club. To get access to these rewards all you need to do is join here

Where is the Bord Gáis Energy Theatre located?

The Bord Gáis Energy Theatre is located on Grand Canal Square, Docklands, Dublin 2. You can view a map and directions to the theatre here and visit the website here.

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I have a question about Bord Gáis Energy

You can contact Bord Gáis Energy customer service on 1850 632 632 or look at the FAQs section online at http://www.bordgaisenergy.ie

How can I give feedback on the Bord Gáis Energy Rewards Club?

We would really like to know what you think about the rewards club so if you'd like to share your thoughts with us please email rewards@bordgais.ie